You can select any of these shipping & handling method most convenient to you:


Deliver to address:

• Your paid orders will be processed and shipped within 2-3 working days for Jabodetabek area and 3-7 working days for outside of Jabodetabek areas. (No deliveries will be made on Saturday, Sunday or Public Holidays)
• The shipping & handling cost will be shown after you fill in the delivery address during check out.
• You will receive an email confirmation if your order has been shipped from our warehouse. However, please be informed that we are not able to provide airway bill information at the moment.
• Your order(s) might be split into different shipment due to different fulfillment location.
• Please be informed that delivery process may take longer if you order large items and some large item may not be available to be delivered to few islands in Indonesia. (Please refer to individual products for delivery restrictions)
• If there is any issue with your order, you will be contacted by our Customer Service Center via phone call or email.

FAQ

how do I track my order?

We're sorry that we are not able to provide airway bill information at the moment. However, can check your order status here

why do I receive my order in partial/incomplete?

Please note that in some cases your order might be fulfilled from different location (from warehouse or different stores). If this case happens, you will receive your order in split deliveries. If you do not receive all items you ordered, please wait for 2 (two) more working days as the rest of your ordered items might be in transit. Please contact us via email to admin@arafahijab.com if you do not receive your orders after the mentioned time escalation.

pick up in store:

• This service is subject to stock availability in stores
• No charges/shipping & handling cost apply for this service (free)
• Your orders will be ready to be picked up within 2 working days after you completed the payment
• You will be informed by email if your order is ready to be picked up.
• If there is any issue with your order, you will be contacted by our Customer Service Center via phone call or email.

FAQ

what is pick up in store?

This service allows you to pick up your orders from any of our retail store for free (no charges apply). Click here to see the store locator

how to choose 'pick up in store' as my delivery method?

• As you check out, you can choose between having your orders delivered to address or you can pick up in our retail store.
• The store options are subject to the availability of the item(s) you ordered. If any store is not listed in the options, the item(s) you ordered might not be available at that particular store at the moment.


Media Sosial
Jasa Pengiriman
Alamat
Jl. Ciaul Jl. Samsi No.17, Cisarua, Kec. Cikole, Kota Sukabumi, Jawa Barat 43115
@2023 Arafa Hijab Inc.